Please read these Terms and Conditions carefully before booking any of our tours or experiences. By making a reservation, you agree to be bound by the following terms:
1. Booking & Confirmation
All bookings must be made in advance and are subject to availability.
A booking is confirmed only upon receipt of full payment or a deposit, as specified at the time of reservation.
A confirmation email or voucher will be sent once the booking is finalized.
2. Payments
Prices are quoted in US Dollars (USD) per person unless otherwise stated.
Payments can be made via credit card, bank transfer, or other methods agreed upon at the time of booking.
Park fees and other exclusions (as listed on each tour description) are payable separately, either in advance or on arrival.
3. Cancellations & Refund Policy
Cancellations made 48 hours or more before the tour departure will receive a full refund (excluding non-refundable fees like park permits, where applicable).
Cancellations made less than 48 hours before the scheduled departure are non-refundable.
No refunds will be issued for no-shows or unused services.
4. Changes & Amendments
We reserve the right to change or cancel any tour due to circumstances beyond our control, including weather conditions, safety concerns, or unforeseen events.
In the event of such changes, guests will be offered an alternative date or a full refund.
Minor changes to the itinerary that do not affect the overall experience do not qualify for a refund.
5. Weather & Safety
All activities are subject to weather and safety conditions.
Certain tours (e.g., helicopter flights, white water rafting) may be postponed or cancelled due to adverse weather or water conditions.
Your safety is our top priority. Guides reserve the right to make decisions in the best interest of the group.
6. Health & Fitness
Some activities require a moderate level of fitness and may not be suitable for individuals with certain medical conditions or mobility limitations.
Please disclose any health concerns or special requirements at the time of booking.
7. Liability & Insurance
While we take every precaution to ensure your safety, participation in tours and activities is at your own risk.
We are not liable for loss, injury, delay, or damage to property or persons during the tour.
We strongly recommend all guests have personal travel and medical insurance.
8. Children Policy
Some tours may have age or height restrictions. Please confirm prior to booking.
Children must be accompanied by a responsible adult at all times.
9. Transfers
Transfers are included for guests staying in Victoria Falls town or within the designated pick-up area.
Additional charges may apply for transfers outside this zone.
10. Park Fees
Most tours are subject to a mandatory national park entrance fee, which is not included in the listed tour price unless otherwise stated.
Park fees are paid directly on the day of the tour or added to your booking.
11. Media & Photography
We may take photos or videos during tours for promotional purposes. Please let us know in advance if you do not wish to be included.
Personal photography and videography are allowed unless otherwise restricted by the tour activity.
12. Customer Support
For any queries or concerns before or after your tour, please contact our customer service team. We’re here to help ensure your experience is exceptional.
